Customer Center is where customer service representatives and other service personnel can get up-to-date information from and interact directly with customer devices.
You can locate devices in Customer Center by searching for customer ID, optional ID, or device ID. The color of the link to more information will immediately indicate whether there is any current issue with the device.
The server gets information from each device at regular intervals. Updated information will also be requested when you access a specific device in Customer Center.
Information about the status of the device includes current traffic, firmware version, uptime, traffic load handled since last reboot, and so on.
Communication does not flow just one way. For example, you can assess device connectivity by using the device to ping a specific web server or wireless client. You can also change device configurations and update firmware on single devices.
Note that when you need to change the firmware on more than a single device, we strongly recommend using the policy tools in Control Center rather than individually upgrading devices. See also How Firmware Management Works.
You will see information about traffic quantities, connectivity issues, number of connected wireless clients, and so on. You will not see who owns or uses those clients, which sites the traffic goes to, etcetera. EyeSaaS does not collect or store sensitive information. The link between customer ID and customer name is maintained in each service provider’s customer system. See also Customer Privacy.
Go through your company's service administrator/super user if you don't have access to our support portal yourself.