How Customer Center Works

Customer Center is where customer service representatives and other service personnel can get up-to-date information from and interact directly with customer devices.

You Locate Devices by ID Search

You can locate devices in Customer Center by searching for customer ID, optional ID, or device ID. The color of the link to more information will immediately indicate whether there is any current issue with the device.

You Get Live Information From Devices

The server gets information from each device at regular intervals. Updated information will also be requested when you access a specific device in Customer Center.

Information about the status of the device includes current traffic, firmware version, uptime, traffic load handled since last reboot, and so on.

You Interact Directly With Devices

Communication does not flow just one way. For example, you can assess device connectivity by using the device to ping a specific web server or wireless client. You can also change device configurations and update firmware on single devices.

Note that when you need to change the firmware on more than a single device, we strongly recommend using the policy tools in Control Center rather than individually upgrading devices. See also How Firmware Management Works.

You Do Not See Any Sensitive Information in Customer Center

You will see information about traffic quantities, connectivity issues, number of connected wireless clients, and so on. You will not see who owns or uses those clients, which sites the traffic goes to, etcetera. EyeSaaS does not collect or store sensitive information. The link between customer ID and customer name is maintained in each service provider’s customer system. See also Customer Privacy.

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EyeSaaS Support Portal

Go through your company's service administrator/super user if you don't have access to our support portal yourself.