To be able to start deploying firmware to devices in your install base, you need a server in your own network to host firmware for download.
Your firmware server must:
We also recommend that you:
Make sure to grant the webserver the required permissions to serve the firmware files.
When you have both set up the server and put firmware files in place for download, verify that the server can be reached by your devices as follows:
Depending on the device, it will return online 2-5 minutes after starting the firmware upgrade.
If supported by your device and the server, we strongly recommend using HTTPS for firmware downloads.
To set up firmware policies (to batch upgrade devices) you must first successfully upgrade at least one single device using Customer Center to the desired firmware version. The version then becomes available for batch upgrade jobs as well.
Go through your company's service administrator/super user if you don't have access to our support portal yourself.