These are instructions for tracking the firmware policy status. For an overview of the firmware management process, see How Firmware Management Works.
In Control Center > Firmware, policies are listed by their current status:
For each policy that is Active or Stopped, you can see the number of upgrades that have been triggered and completed, and how many have failed.
|Completed||Number of devices that have been successfully upgraded.|
|Triggered||Number of times that the policy has been triggered. As this depends on the setting for retries, this number may well exceed the number of applicable devices.|
|Failed||Number of devices that failed to upgrade. Note that any failed upgrades for a device that then succeeds on a retry, will not be counted.|
The counts are affected by the number of retries allowed and attempted for each device before considering the upgrade a failure.
For example, if you have set Maximum Retries to 5, and one device fails five times:
If, in the same scenario, the fifth retry is successful:
Go through your company's service administrator/super user if you don't have access to our support portal yourself.