This is an overview of how device management works in EyeSaaS. For instructions on adding and managing devices, see Register and Delete Devices.
You must ensure that the ACS URL of your EyeSaaS server instance is present on all devices that you want the server to manage. The device will then contact your server as soon as it comes online.
In many cases, your vendor or reseller will have pre-configured the devices with the ACS URL for you. If this is not the case, there are three main options for adding the URL to a device:
For instructions, see the documentation for your device and/or DHCP server. The ACS URL must be complete and include the desired protocol–http or https depending on what the device supports.
EyeSaaS does not check for username and password. If the device does not support leaving credentials blank, you can populate these fields with dummy data.
When the device contacts the server, it will show up in your Control Center inventory and in Customer Center.
In order for you to fully manage a device associated with a customer, you must register each device with both a device ID (serial number) and a customer ID on your server.
You can register devices through the Control Center interface, or using systems integrated with the server using Steel API. All devices will show up in inventory regardless of how they were added to the server.
You can register devices before or after they first contact the server.
Registering the device involves tying it to a customer ID (CID). There is also a field called Optional ID that may be used for project identification or similar.
It is important that none of these identifiers contain any kind of personal information.
Use customer IDs that are:
Do NOT use potentially identifiable and/or non-unique identifiers such as:
Using identifiable customer IDs or optional IDs is a breach of customer privacy and EyeSaaS terms and conditions.
Go through your company's service administrator/super user if you don't have access to our support portal yourself.